Due to current pandemic disruption, order may experience longer than the expected shipping and delivery time subjects to the delivery arrangement by our courier service provider – Pos Laju. We seek your kind understanding and look forward to serve you!
We ship domestically and internationally via Pos Laju. We ship to all countries.
Order are processed and shipped on business days only which are from Monday to Friday, 8 am until 6pm, excluding national holidays in Malaysia. Please note that for customized orders with add on printing services, processing time may be extended by 1-2 working days.
Estimated delivery for International shipment: 4-11 working days
Estimated delivery for West Malaysia: 3-5 working days
Estimated delivery for East Malaysia: 1-3 days working days
- Order placed on weekend, public holidays, sales or promotional period.
- Payment receipt was not provided for customer who selected manual payment method (Direct bank transfer or cash deposit).
- The product is out of stocks. In these circumstances, our customer service will contact you for further actions.
Tracking number will be made available to customer via email as soon as the parcel is ready to be shipped out. Customers may access Poslaju Express Tracking to get update on the parcel movement status.
Kindly note that until the courier service updates their system with your tracking information, you might unable to track your shipment.
Delivery failure may occur in the event of
- Incorrect delivery address
- Recipient is not available during attempted delivery
In such cases, the courier service will either
- Attempt another delivery to the given address
- Return the parcel to local sorting hub
- Return the parcel to u
*Notes: Please make sure your shipment details are correct. Should a parcel be returned to us, we will not be liable for additional expenses incurred to resend the parcel to you. You will have to pay for the additional costs. the buyer is responsible to contact us or the courier service if the parcel is not received after promise lead time.
Yes. We are pleased to extend our store pick up option to all purchases made on LSConline.
Self-collection service is free for all orders with no minimum spend required.
All orders placed online will be processed within 48 hours. You will receive a notification via email once item is ready for collection at your preferred outlet, at a time that is convenient to you (within retail operating hours).
Your orders will be kept at the selected outlet for 7 days from date of notice for collection. Please do contact our team at customer service for further assistance.