Shipping & Delivery

Due to current pandemic disruption, order may experience longer than the expected shipping and delivery time subjects to the delivery arrangement by our courier service provider – Pos Laju. We seek your kind understanding and look forward to serve you!

We ship domestically and internationally via Pos Laju. We ship to  all countries.

Order are processed and shipped on business days only which are from Monday to Friday, 8 am until 6pm, excluding national holidays in Malaysia. Please note that for customized orders with add on printing services, processing time may be extended by 1-2 working days.

Estimated delivery for International shipment: 4-11 working days

Estimated delivery for West Malaysia: 3-5 working days

Estimated delivery for East Malaysia: 1-3 days working days

*Expected delays:

    • Order placed on weekend, public holidays, sales or promotional period.
    • Payment receipt was not provided for customer who selected manual payment method (Direct bank transfer or cash deposit).
    • The product is out of stocks. In these circumstances, our customer service will contact you for further actions.

Tracking number will be made available to customer via email as soon as the parcel is ready to be shipped out. Customers may access Poslaju Express Tracking to get update on the parcel movement status.

Kindly note that until the courier service updates their system with your tracking information, you might unable to track your shipment.

Delivery failure may occur in the event of

    1. Incorrect delivery address
    2. Recipient is not available during attempted delivery

In such cases, the courier service will either

    1. Attempt another delivery to the given address
    2. Return the parcel to local sorting hub
    3. Return the parcel to u

*Notes: Please make sure your shipment details are correct. Should a parcel be returned to us, we will not be liable for additional expenses incurred to resend the parcel to you. You will have to pay for the additional costs. the buyer is responsible to contact us or the courier service if the parcel is not received after promise lead time.